Terms of Service

Last updated: January 2026

1. Introduction

Welcome to our platform. These Terms of Service govern your use of our digital services. By accessing or using our platform, you agree to be bound by these terms. Please read them carefully.

2. Scope and Applicability

These Terms apply to all users of our platform services. For business users (B2B), these terms constitute a commercial agreement under Section 310 BGB. For consumers, additional statutory consumer protection rights under Sections 13, 14 BGB apply.

3. User Account

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate and complete information during registration and keep your account information updated.

4. Warranty Registration

Our warranty registration service allows you to register your product warranty digitally. The warranty terms are provided by the respective product manufacturer. Our platform facilitates the registration process and provides a digital record of your warranty. We do not provide the warranty itself - this is the responsibility of the product manufacturer.

5. Purchases and Subscriptions

Our platform offers digital products and subscription services. All purchases are for digital services only - no physical goods are sold through this platform. Subscription services automatically renew unless cancelled before the renewal date. You can manage your subscriptions through your account settings.

6. Prices and Payment

All prices are displayed inclusive of applicable taxes (VAT) where required by law. Prices may be subject to change with reasonable notice for ongoing subscriptions. Payment is processed securely through our payment providers.

7. Right of Withdrawal

As a consumer within the European Union, you have the right to withdraw from any digital purchase contract within 14 days without giving any reason, in accordance with Sections 312g, 355 of the German Civil Code (BGB).

8. User Obligations

When using our platform, you agree to comply with the following obligations:

• Provide accurate and truthful information

• Maintain the security of your account credentials

• Use the platform only for lawful purposes

• Respect intellectual property rights of others

9. Intellectual Property

All content, features, and functionality of our platform, including but not limited to text, graphics, logos, and software, are the exclusive property of Channel Penguin GmbH and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Liability

We are liable without limitation for damages caused intentionally or through gross negligence by us, our legal representatives, or vicarious agents. For slight negligence, we are only liable in case of breach of a material contractual obligation (cardinal obligation), limited to foreseeable, typically occurring damages. This limitation does not apply to damages resulting from injury to life, body, or health, or in case of mandatory statutory liability.

11. Data Protection

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws. For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.

12. Third-Party Services

Our platform may integrate with or link to third-party services including payment processors (Stripe, PayPal) and analytics providers. These third-party services have their own terms and privacy policies. We are not responsible for the practices of these third parties, but we carefully select our partners to ensure they meet appropriate standards.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the platform. For ongoing subscriptions, changes become effective at the start of the next billing period after notification. Continued use of the platform after changes take effect constitutes acceptance of the modified Terms.

14. Term and Termination

These Terms remain in effect until terminated. You may terminate your account at any time through your account settings. We may terminate or suspend your access immediately, without prior notice, if you breach these Terms. Upon termination, your right to use the platform ceases immediately, but provisions that by their nature should survive termination will remain in effect.

15. Applicable Law

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, mandatory consumer protection laws of your country of residence apply where they provide greater protection.

16. Place of Jurisdiction

For business users (B2B), the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Munich, Germany. For consumers, statutory jurisdiction provisions apply.

17. Contact

For questions regarding these Terms of Service, please contact us at contact@suitcase.repair or by mail at: Channel Penguin GmbH, Freisinger Straße 19, 85737 Ismaning, Germany.