Terms of Service
Last updated: January 2026
1. Introduction
Welcome to our platform. These Terms of Service govern your use of our digital services. By accessing or using our platform, you agree to be bound by these terms. Please read them carefully.
2. Scope and Applicability
These Terms apply to all users of our platform services. For business users (B2B), these terms constitute a commercial agreement under Section 310 BGB. For consumers, additional statutory consumer protection rights under Sections 13, 14 BGB apply.
Definitions
"Platform" refers to our digital services and web applications. "User" means any individual or entity accessing our services. "Services" encompasses all digital products, subscriptions, and features provided through the platform.
3. User Account
To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate and complete information during registration and keep your account information updated.
4. Warranty Registration
Our warranty registration service allows you to register your product warranty digitally. The warranty terms are provided by the respective product manufacturer. Our platform facilitates the registration process and provides a digital record of your warranty. We do not provide the warranty itself - this is the responsibility of the product manufacturer.
5. Purchases and Subscriptions
Our platform offers digital products and subscription services. All purchases are for digital services only - no physical goods are sold through this platform. Subscription services automatically renew unless cancelled before the renewal date. You can manage your subscriptions through your account settings.
6. Prices and Payment
All prices are displayed inclusive of applicable taxes (VAT) where required by law. Prices may be subject to change with reasonable notice for ongoing subscriptions. Payment is processed securely through our payment providers.
Stripe Payments
Credit card and other electronic payments are processed through Stripe. By using Stripe, you agree to their terms of service. Your payment information is securely handled by Stripe and is not stored on our servers.
PayPal Payments
PayPal is available as an alternative payment method. When paying via PayPal, you are subject to PayPal terms and conditions. PayPal buyer protection may apply to eligible transactions.
7. Right of Withdrawal
As a consumer within the European Union, you have the right to withdraw from any digital purchase contract within 14 days without giving any reason, in accordance with Sections 312g, 355 of the German Civil Code (BGB).
Withdrawal Period
The withdrawal period is 14 days from the date of contract conclusion. To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., a letter sent by post or email).
How to Exercise Withdrawal
To withdraw, send a clear statement to: Channel Penguin GmbH, Freisinger Straße 19, 85737 Ismaning, Germany, or via email to contact@suitcase.repair. You may use the model withdrawal form provided in our Refund Policy, but it is not obligatory.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
Expiry of Withdrawal Right for Digital Content
Your right of withdrawal expires prematurely if we have begun the execution of the contract after you have given your express consent that we may begin with the execution before expiry of the withdrawal period and you have confirmed your knowledge that by giving consent you lose your right of withdrawal with the beginning of performance of the contract (Section 356 para. 5 BGB).
8. User Obligations
When using our platform, you agree to comply with the following obligations:
Provide accurate and truthful information
Maintain the security of your account credentials
Use the platform only for lawful purposes
Respect intellectual property rights of others
9. Intellectual Property
All content, features, and functionality of our platform, including but not limited to text, graphics, logos, and software, are the exclusive property of Channel Penguin GmbH and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
10. Liability
We are liable without limitation for damages caused intentionally or through gross negligence by us, our legal representatives, or vicarious agents. For slight negligence, we are only liable in case of breach of a material contractual obligation (cardinal obligation), limited to foreseeable, typically occurring damages. This limitation does not apply to damages resulting from injury to life, body, or health, or in case of mandatory statutory liability.
11. Data Protection
We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws. For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.
12. Third-Party Services
Our platform may integrate with or link to third-party services including payment processors (Stripe, PayPal) and analytics providers. These third-party services have their own terms and privacy policies. We are not responsible for the practices of these third parties, but we carefully select our partners to ensure they meet appropriate standards.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the platform. For ongoing subscriptions, changes become effective at the start of the next billing period after notification. Continued use of the platform after changes take effect constitutes acceptance of the modified Terms.
14. Term and Termination
These Terms remain in effect until terminated. You may terminate your account at any time through your account settings. We may terminate or suspend your access immediately, without prior notice, if you breach these Terms. Upon termination, your right to use the platform ceases immediately, but provisions that by their nature should survive termination will remain in effect.
15. Applicable Law
These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, mandatory consumer protection laws of your country of residence apply where they provide greater protection.
16. Place of Jurisdiction
For business users (B2B), the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Munich, Germany. For consumers, statutory jurisdiction provisions apply.
17. Contact
For questions regarding these Terms of Service, please contact us at contact@suitcase.repair or by mail at: Channel Penguin GmbH, Freisinger Straße 19, 85737 Ismaning, Germany.
Channel Penguin GmbH | Freisinger Straße 19 | 85737 Ismaning | Germany
contact@suitcase.repair
